How do I contact Telstra support?

Contact us

1. Sales. Call 13 2000.
2. Accounts and billing. Call 13 2000.
3. Concierge tech support. Call 13 2999.
4. nbn. Call 13 2000.
5. Other Options. Multilingual services.

Is Telstra 13 22 free a free call?

In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers. Calls to activate and recharge pre-paid accounts can already be made without cost to customers.

Does Telstra smart modem work with ADSL?

The Telstra Smart Modem supports your voice service provided you have either an active Public Switched Telephone Network (PSTN) phone line (with ADSL, cable and nbn Fixed Wireless services) or an active nbn line (with all other nbn services).

How do I fix my Telstra internet?

Restart your modem:

1. Remove the power cable from your modem for 10 seconds, then plug it back in.
2. Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.

How do I speak to a Telstra operator in Australia?

To speak to a customer service representative, you can call Telstra at 13 22 00 between 7am and 11pm AEST, Monday to Friday.

How do I get live chat with Telstra?

Simply go to Get help in My Telstra to start a conversation.

How do I speak to an operator at Telstra?

Does Telstra have a 1800 number?

Call us on 1800 834 273 and choose Option 1.

How do I connect ADSL?

Connecting your phone and internet to ADSL

1. Plug the ADSL Filter into a wall phone socket. If you have multiple phone wall sockets, try the first socket closest to the front of your house.
2. Plug your Telstra Smart Modem™ into a power outlet.
3. Connect your home phone (if required)

Why is my internet not working even though it’s connected?

There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

How do I reset my Telstra NBN?

To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra Smart Modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

What is Telstra Business Broadband?

The ‘Business Broadband’ service comprises a mix of ADSL and SHDSL (aka BDSL by Telstra) products that are actually Telstra Internet Direct products now labelled as ‘Business Broadband’ by some new person in marketing. The products have been available from Telstra Internet Direct for many years.

Is Telstra BDSL the same as ADSL?

NO! What Telstra calls BDSL is actually SHDSL (which is a dedicated single pair 2Mbps symmetrical or bonded 2 pair 4Mbps symmetrical connection). It is completely different from ADSL.

What can Telstra help you with?

What can we help you with? The My Telstra app makes it easy to view services, bills and make payments on the go. Get the help you need without the wait. Get help online with our range of support guides and handy FAQs.

What is the my Telstra app?

The My Telstra app makes it easy to view services, bills and make payments on the go. Get the help you need without the wait. Get help online with our range of support guides and handy FAQs.