Who makes SysAid?

Israel Lifshitz
SysAid Technologies (formerly Ilient) is an international company founded in 2002 that develops and provides IT Service Management software. SysAid Technologies is a privately owned company, founded by Israel Lifshitz (also founder of NUBO Software)….SysAid Technologies.

Type	Private
Website	www.sysaid.com

What is SysAid used for?

SysAid Help Desk supports end-user self-service as well as conventional reporting to help desk agents via telephone, walk up, email, and chat. Help desk and IT service management (ITSM) best practice.

Are Sysaids free?

Comparing to SysAid Basic, SysAid Free Edition supports up to two administrators, 100 assets, 100 end users, 100 service records a month, and does not include support.

How much are Sysaids?

SysAid is priced at $1,211 for 500 assets and five users per year, going up to $1,611 for 1,000 assets per year. SysAid also offers custom quotes for enterprises.

Does SysAid have an app?

Available on iOS and Android SysAid Mobile is mobile-optimized (as opposed to a native mobile app) and fully responsive on all Android and iOS devices. It is currently available for SysAid Cloud customers.

What is ITSM system?

IT service management — often referred to as ITSM — is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. A typical ITSM scenario could involve asking for new hardware like a laptop.

What is desk support?

Help desk support refers to the process of providing information and support relating to company information as well as information regarding the products and services of the organization to the end-users/customers. Help desk support is therefore also known as level 1 support, 1st level support or first level support.

What is ITSM example?

Some of the best examples of ITSM methods are change management, capacity planning, configuration management, disaster recovery, performance management, availability management and many others. Other critical areas of ITSM include service objectives and technology infrastructure.

Is ServiceNow a ITSM tool?

Information Technology Service Management (ITSM) is a set of workflows and tools for optimally developing, delivering and managing IT services. ITSM is used to handle incidents, service requests, problems and changes – all of which are typically linked through an ITSM platform such as ServiceNow.

Is desktop support the same as helpdesk?

Desktop support is a more specific service. While a help desk can fix a broad range of IT issues, desktop support is dedicated to fixing only desktop or laptop issues. It can’t help with printers or networks, but it can help you install programs or get a broken computer running.

What is the average salary for desktop support?

The national average salary for a Desktop Support is $53,108 in United States. Filter by location to see Desktop Support salaries in your area. Salary estimates are based on 734 salaries submitted anonymously to Glassdoor by Desktop Support employees.

What is syssysaid?

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product.

Why choose SysAid’s self-service portal?

“SysAid’s self-service portal led to over 84% fewer tickets created by IT staff!” “A proactive IS approach supported by SysAid on-premises saves North York General Hospital over $180K and returns 6,600 staff hours to patient care every year.”

Why choose SysAid on-premises?

“A proactive IS approach supported by SysAid on-premises saves North York General Hospital over $180K and returns 6,600 staff hours to patient care every year.” “From process efficiency to user experience and satisfaction, there is no comparable alternative.

What does SysAid do for BDO?

“SysAid provides BDO Canada with a comprehensive solution to manage our entire backlog from start to finish across our operational client base.”