What is NZ Post email address?
Delivery is prepaid through any New Zealand PostShop, Franchise partners or online merchants. If you still have any security concerns please email: [email protected] or speak to one of our National Contact Centre representatives.
How do I contact NZ Post?
You can contact us by submitting an enquiry, or by phone or post.
- Online enquiry. We aim to reply to enquiries by 5pm the next working day. Complete an online form.
- Phone. In NZ: 0800 501 501. Overseas: +64 9 977 0102.
- Postal address. NZ Post. National Contact Centre. Private Bag 208038. Highbrook. Auckland 2161.
How do I complain to Courier Post?
Telephone our CourierPost Customer Service Centre on 0800 268 743 or our Pace Customer Service Centre on 0800 501 502, who will lodge an investigation: within 10 days after delivery (or within 7 days after delivery in the case of business customers), for damage to a delivered item or missing contents, or.
How do I complain about a parcel not being delivered?
You should contact the seller to ask for a redelivery or a refund – you can phone, email or write a letter. You can choose not to have future deliveries left with a neighbour by completing a form on the Royal Mail website.
What happens if a parcel goes missing?
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
Who owns NZ Post?
New Zealand Post is a company with over 170 years of history. Since 1987, it has operated as a State Owned Enterprise (SOE) with the NZ Government as the 100% shareholder.
What to do if you order something and it never comes?
Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they’ve delivered it or don’t know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.