What is nurse triage service?

Nurse Triage Service: These services are staffed by registered nurses or medical professionals with clinical expertise. They are able to provide medical advice and determine the appropriate level of care. Medical Answering Service: These services are staffed by call center operators without medical training.

When should I call a triage nurse?

There are many reasons why patients call a nurse triage service. Some call for advice on what to do for acute symptoms, such as mild diarrhea, vomiting, or how to soothe their child that can’t sleep due to a mild cough and stuffy nose.

What are triage services?

In medicine, triage (/ˈtriːɑːʒ, triˈɑːʒ/) is a practice invoked when acute care cannot be provided for lack of resources. The process rations care towards those who are most in need of immediate care, and who benefit most from it.

Can I call a triage nurse?

SCCIPA can help through the Nurse Triage Advice program. This is a free service offering after-hours medical advice to SCCIPA members. If your doctor’s office is closed and you cannot make it to urgent care, just call our toll-free number to speak with registered nurses and other medical professionals.

How do you do triage nursing?

Triage Nurse

1. Perform patient assessment.
2. Reassess patients who are waiting.
3. Initiate emergency treatment if necessary.
4. Manage and communicate with patients in waiting room.
5. Provide education to patients and families when necessary.
6. Sort patients into priority groups according to guidelines.

Who can perform telephone triage?

The American Nurses Association suggests that only registered nurses (RNs) should perform telephone triage. However, in many states, licensed practical nurses (LPNs) who have been appropriately trained are being used to assess the level of urgency from patients’ telephone calls.

How do you triage a medical call?

A Quick Guide to Triaging Patient Phone Calls

1. Gather the Right Information.
2. Ask Relevant Questions.
3. Confirm Understanding.
4. Practice Telephone Triage Scenarios.
5. Use Verbal Cues.
6. When in Doubt, See the Patient.
7. Give Instructions for Call-Backs.
8. Use a Medical Call Center.

How can I be a phone triage nurse?

Being a good telephone triage nurse requires you to be committed to patient care and constantly be alert. Good Listeners : Since the only information a triage nurse gets is verbal communication from the patient or their caregiver, they need to be able to listen carefully to what is being said.

Where do triage nurses work?

What Is a Triage Nurse? Nurses who work in triage work in emergency rooms and other emergency clinical facilities to help establish what kind of care patients need, ensuring they get sent to the right locations as fast as possible.

“Nurses dispense comfort, compassion, and caring without even a prescription.” Nurse Telephone Triage Service (NTTS) is an RN-owned company committed to providing high quality telephone triage health advice to patients and caregivers. Our service allows physicians and healthcare providers to have an enhanced quality of life with their own families.

What is the role of the owner of a triage facility?

The owners are involved in the initial hiring of the RNs and oversee the orientation process so as to provide a very skilled triage nurse caring for your patients.

Who is the telehealth coordinator for nurse telephone triage service?

We have a Telehealth Coordinator—Brenda Glover, RN—who has been with us for 10+ years and maintains high levels of quality assurance with each encounter by reviewing the nurse’s documentation and critiquing their triage to be sure protocols are followed precisely. Nurse Telephone Triage Service is looking for highly skilled RNs to add to our team.