What is DHL Retour?
DHL Retoure allows you to offer your customers an uncomplicated way of sending items back. Adapt the returns solution to the requirements of your webshop and to the needs of your customers.
How do I return a package with DHL?
How do I prepare my return shipment?
- Place your shipment in the original package or other suitable packaging.
- Seal the package.
- Attach the return label to the return package.
- Make sure that any old labels are removed or no longer legible.
How do I return a DHL shipping label?
You can cancel DHL shipping labels via your shipcloud account or via API. A cancellation is only possible on the same day until the automated end-of-day process, generally between 17:00 and 20:00. Shipping labels for UPS, DHL Express, GO! and PARCEL. ONE can also be cancelled via your shipcloud account or via API.
What happens if I miss a delivery from DHL?
WHAT HAPPENS IF THERE IS NO-ONE AVAILABLE TO RECEIVE MY PARCEL? If there is no one available to accept the parcel, a calling card will be left at the address informing the receiver that DHL tried to deliver. The receiver can either collect the parcel from their local DHL Service Point or arrange another delivery.
Why did DHL returned to shipper?
It means that the sender has requested dhl to return the shipment(s) before it is delivered. This might be due to a number of reasons, maybe the shipper discovered that the items are not completed or maybe it noticed some fraudulent acts on the part of the receiver and so on.
How long are DHL labels valid?
All shipping labels can be postdated 7 days, except for Priority Mail Express and International shipping labels which can only be postdated 3 days.
Can I return a DHL parcel at the post office?
How to send it back? Send your return via any post office and Point POST.
How do I mark a package as a return?
You’ll have to pay to ship the parcel.
- Bring your parcel to a post office.
- Choose either Regular Parcel™ or Xpresspost™ service to ship your parcel.
- Pay the clerk for your shipping label.
- Stick the label on the parcel and give it to the post office clerk.
- Ask for a receipt, to prove that you sent the package.
How do I cancel a DHL shipping label?
If you’ve already sent the package, there is no way to cancel or refund your DHL Express shipment. DHL Express does not support canceling shipments. If you’ve never given DHL Express the package to ship, DHL Express will not charge you for the printed label or the shipment itself.
How many delivery attempts do DHL make?
If DHL could not deliver your order, they will leave a calling card to state they attempted delivery and will state on the card and tracking link when they will attempt delivery again. They will make 2 attempts of delivery before returning your order to us.
What is the return policy for DHL?
DHL offers three options for providing your customers with a return label so that you can control the return shipping of your goods in accordance with your requirements. Your customers receive a fully prepared return label with their delivery. If they choose to send an item back, all they have to do is pack it and affix the label.
How do I get a return label from DHL?
Your customers receive a prepared return label with the delivery. When returning the goods, they pack the items and attach the return label to the parcel. Return label at collection The DHL parcel deliverer drives to your customer on the requested collection date and brings the completed return label with him.
What is a returndhl retoure?
DHL Retoure allows you to offer your customers an uncomplicated way of sending items back – the return label can be enclosed, printed out by the end customer or provided by the deliverer.
Why ship with DHL Express?