What do I do if my eBay package was delivered to the wrong address?
What to do if your item is being delivered to the wrong address. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order’s delivery information page and see if they’ll cancel the order. They can then relist the item for you to repurchase with the correct address.
What happens if Im sent the wrong item on eBay?
If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. If you bought an item on eBay as a guest, you’re still covered if something goes wrong.
Do I have to return a wrong eBay item?
If the item you received arrived damaged, doesn’t match the listing description, or if it’s the wrong item, you’re covered under the eBay Money Back Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.
What happens if eBay buyer lies?
If a buyer makes a false claim, please accept the return and report the buyer to us. You will receive a return shipping label subsidy on your invoice. We will take care of any issues with the buyer, including removing any negative and neutral feedback, defects, and open cases in service metrics.
Does eBay buyer protection cover lost packages?
If tracking information shows item lost, refund the buyer eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. If the seller does not have any kind of tracking information, the resolution is the same.
Can you get scammed on eBay?
Whether you’re a frequent buyer or seller on eBay (EBAY) – Get eBay Inc. Report or consider yourself more of an occasional peruser, there are a lot of ways you can get scammed through online retail. From a classic bait-and-switch to fraudulent pay services, the methods of online scammers seem endless.
Are eBay buyers responsible for shipping damage?
If the item isn’t as described, if it’s damaged or was damaged in shipping, if it’s just plain junk or never arrived, it goes back at the seller’s expense and you get a full refund of the original price and your shipping charges. It costs you NOTHING!
Should I have to pay to return an incorrect item?
You may be asked to return the items that have been delivered incorrectly to the retailer to resolve the issue. You should not have to pay the delivery costs for returning the incorrect item.
Can eBay force a refund?
Yes, when a Buyer requests a refund within reasons that fall under the Buyer’s Protection Program. EBay will mediate the process and can freeze the funds related to the transaction.
What if buyer returned different item?
Buyers may be liable for loss in value of the item if it’s returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment.
Is shipper responsible for lost package?
As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.
Will eBay refund me if I get scammed?
If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn’t offer returns.