How do I contact Greater Anglia?

To buy tickets using a debit or credit card over the phone call 0345 600 7245 (option 2) where you will be put through to our call centre – Open Monday to Friday 08:00 – 16:00. Alternatively you can book via our Greater Anglia website or mobile app.

How long does it take to get a refund on a train ticket?

Refunds can take an average of 3-5 days to process. You can check the status of your refund in your account.

How do I get a refund for a delayed train?

If you have a season ticket, the best thing to do is ask at your ticket office or check your train company’s website. You’ll usually be able to get some money back for a delay or cancellation. Some travel insurers cover the cost of missed flights, if the reason was out of your control.

Can I get full refund on train tickets due to Covid?

For trains cancelled by Indian Railways, full refund will be provided automatically by IRCTC. Users need not cancel their e-tickets. Full fare will be credited back into users accounts from which payment was made.

How many stations does Greater Anglia have?

Greater Anglia (train operating company)

Are advanced singles refundable?

Advance Single tickets can’t be refunded, but they can be exchanged for a new ticket on a different service on either the same day or another date, subject to a fee. Please note that you won’t be able to change your route.

Can I get refund for Cancelled train?

If the train is marked as “CANCELLED” in Passenger Reservation System (PRS) due to breaches, floods, accidents etc., full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellation can be done by the customer through Internet.

How can I get a refund for my Greater Anglia ticket?

: Greater Anglia How can I refund my ticket? Print No longer need to travel? Want to cancel your ticket? We can arrange for a refund to be processed back to the card you used to make your purchase. First of all we need you to check the terms and conditions of your ticket to make sure it’s refundable.

How do I get a refund for my train ticket?

This form is for daily tickets (not seasons) which have been purchased at the station only. Please visit one of our station ticket offices and request a refund. Information about COVID-19 refunds can be found here.

How many times can I get a refund on a Railcard?

We will only make such a refund once in any 12-month period. If you are unable to produce a Railcard for any other reason, for example you do not hold one, then you will need to buy a new ticket as if no ticket were held, as the Railcard-discounted ticket is considered to be invalid and has no value.

How do I get a refund for my daily ticket?

If you have purchased a daily ticket (not a season ticket) on our website or on our mobile app rather than at a station, you can now easily request your free refund through your account. Please log-in to your ‘My Greater Anglia’ account to do this.